Privacy Policy.

1. Introduction

VITAL ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our professional intelligence platform and related services.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, organization)
• Professional information relevant to your use of our services
• Communications you send to us
• Usage data and interaction logs within the platform
• Public front-desk questions you submit on the marketing site, if you leave the question in the box (question text, the routing suggestion, timestamp, and page source). We do not store IP addresses for this purpose beyond short-lived rate limiting.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments and questions
• Develop new features and services
• Improve routing quality from consented public front-desk questions. That path does not generate an answer and is not used to train external models on your content. Retention: 18 months or until a deletion request at hicham.naim@xroadscatalyst.com.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information. This includes encryption, access controls, and regular security assessments. As a platform designed for regulated industries, we maintain strict data governance standards.

5. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes described in this policy. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access to your personal data
• Correction of inaccurate data
• Deletion of your data
• Data portability
• Objection to processing

7. Contact Us

If you have questions about this Privacy Policy or our practices, please contact us.